A comment over at TerriblePalsy sparked some thoughts. About the practice of medicine, healthcare providers and a discerning consumer culture. I have quite a lot to say so I’m not going to edit it as thoroughly as I usually do.
I can’t speak for other countries in the world, but reading other people’s blogs I gather that things are the same, no matter where you go.
In South Africa we ostensibly have some of the best doctors in the world. South Africa was where the first heart was transplanted, because of our problems with HIV/AIDS we have done a lot of research on this particular issue and overseas doctors have told me that they come to South Africa to practice in hospitals like our local Edendale hospital because here you’ll find the most unusual diseases and build up the most knowledge. Mmmm…
Something you may not know about me is that I’m a specialist librarian. I currently work in an architecture and engineering library. But somewhere at the beginning of my career, I worked at Edendale hospital as a medical librarian. My job was to help put together a decent medical library and help out with information queries from doctors and nurses.
The medical field was very interesting. I picked up the jargon quickly. If you have an aptitude for languages, you do, for most medical terms derive from classical languages like Latin and Greek. The research part is easy if you are a trained information specialist. No rocket science there. In fact, I suspect that even rocket science isn’t rocket science if you have an aptitude for it, remains interested in it and have been trained in it.
My problem was not the subject field, but the attitude of the professionals.
All professional people have a certain attitude. Most architects are a bit arty-farty. Engineers are factual – and probably the easiest group to work with. Quantity surveyors are anal. In the best possible way. Attorneys can be difficult (sorry Dirk and Jacqui!) Town Planners are workaholics and usually very reserved. And so on.
But doctors! I could write pages upon pages of my time at Edendale, helping out at Addington and computerizing Kind Edward VIII and Wentworth medical libraries. Let me just say that I hated working with doctors.
These doctors thought they were God’s gift to mankind. They came from South Africa and most other parts of the world. Most of them could not speak their patients’ language. And when they came to ask for research, they could barely explain themselves or pronounce the conditions or diseases they were looking for in English. That was the overseas doctors. The South African doctors were just… assholian? One guy, an elderly South African, regularly visited the library. He would take the latest copy of the British Medical Journal, sit down in the most comfy armchair and promptly go to sleep with the journal draped over his face. He was a specialist and worked office hours only – in case you thought the poor guy worked nights and had no sleep. I’m not saying that these doctors weren’t good and there for the best of reasons. I’m merely saying that I often had my doubts about their efficacy- given the great divide between them and their patients and what I know of Zulu culture. And that their bedside manner probably didn’t matter, given the fact that their patients could not understand them and that their go-betweens could barely speak English too.
All of them were shameless thieves as far as books and journals are concerned. But that was the least of my worries.
So, as far as professional attitude goes, doctors tend to be a most unattractive bunch in my opinion and I had no time or interest in either fawning over them to feed their gigantic egos or becoming a world class bitch myself. Which was probably the only way to deal with them effectively. So, I was only too glad when a permanent post was created and I could once again work amongst decent people.
Let’s talk facts though. (more…)


